Products purchased from our online store can be returned or exchanged within 40 days from the original purchase date. All items must be in their original packaging, unworn, unwashed, and without any alterations, tags attached. Please note that all sale items, custom orders, bicycles, surfboards, gift cards, and items marked as sale are final sale and are not eligible for a return.
To return an item please follow the directions below:
1. Go to our Deus Return Center to begin the return process. Please enter your e-mail address associated with your order and click "Start Your Return". Once you have accessed the Return Center, please select the item(s) you wish to return along with the corresponding reason(s) for the return. A refund estimate will then be provided to you.
2. Once you have verified the items for return, you will be able to print out your USPS return label. All return orders will be shipped through USPS Priority Mail. Before packing up your return, please ensure all original tags are attached. Please print your return label and affix to your parcel to be dropped off at your nearest USPS location.
3. A refund will be issued once your return has been received and accepted back into our inventory. Please allow 4-6 business days to receive confirmation of the acceptance of your return. At that time your refund will be initiated to your account. Please note that all original shipment fees are non-refundable. We kindly ask that you allow an additional 5-7 business days for your refund to post to your account.
If you would like to ship your return back yourself and not through our generated return label system, please contact us.
If you have received a damaged or defective item in your order, please contact us at email@example.com at your earliest convenience and we can further assist you there.
For any further questions or inquiries please e-mail: firstname.lastname@example.org